Frequently Asked Questions

Postage and Shipping

There are two options for Australia wide shipping. Option one is for smaller items eg. gasket packs, metering needles, jets etc. The second option is for medium size items, eg. fuel pumps, carburettors, air filters, etc. Small shipments will be charged at $10.00 per orderand the medium size parcels are $15.00 per order. 

For Overseas orders, we will contact you with a Postage and Shipping rate once your order has been received. We will confirm this charge with you before proceeding with the payment and sending your order. Alternatively you can Contact Us now to find out about your Postage and Shipping charges.

 

Placing an Order

If you place an order through this website you accept that the following terms apply and must be adhered to enable us to process your order efficiently.

Information such as your full name, valid email address, contact telephone number, billing and delivery addresses and payment details will be required to process an order.

It is a violation of the law to place orders under a false name or with fraudulently obtained credit card details.

Once the order has been submitted you will receive an automated email confirmation. If you do not receive this confirmation please advise info@sumidel.com

Orders will not be dispatched until full payment has been received and we are satisfied with the integrity of the order.

It is your obligation to enter full and correct delivery address details at the time of ordering. If the delivery details you have given are incorrect and the order has been dispatched Midel Pty Ltd will not refund your payment. Should you wish us to re-send the order you will incur additional charges.

If for any reason Midel Pty Ltd cannot fulfill your order we will contact you within 2 working days of order placement and organise a refund or product substitution.

 

Prices and Charges

Prices of goods displayed on the Midel website (www.sumidel.com)  are in Australian dollars and inclusive of GST and are exclusive to web purchases only . These prices will be honoured at the time you place your order, however displayed prices are subject to change without notice.

Delivery charges and/or conditions displayed only apply to the mainland States of Australia and Tasmania. Customers from outside of this area will be advised by email of any additional charges to be paid prior to dispatch.

 

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